Zenvixnet ("we," "us," or "our") respects your privacy and is committed to handling your personal information responsibly, transparently, and in accordance with applicable law. This Privacy Policy explains what information we collect when you visit our website or interact with our services, how we use and share that information, the choices and rights available to you, and how to contact us with privacy questions or requests.
1. Scope of this policy
This policy applies to information collected through zenvix.com, our phone and chat support channels, our marketing emails and SMS messages, and any other digital or offline touchpoint operated by Zenvixnet. It does not apply to the practices of carriers, payment processors, or other third parties whose services you may use through us — those parties have their own privacy policies, which we encourage you to review.
2. Information we collect
We collect information in three main ways:
- Information you provide directly — name, service address, billing address, phone number, email address, date of birth (when required for credit checks), payment details, account credentials, customer-support communications, and the contents of any forms you submit.
- Information collected automatically — IP address, device type, operating system, browser type and version, language preference, referring URL, pages visited, time spent on pages, clickstream data, search terms used to reach us, and general geographic location derived from your IP address.
- Information from third parties — carriers and service partners (to confirm provisioning, address serviceability, and order status), credit-reporting agencies (where a soft or hard credit check is required), advertising and analytics partners (such as Google and Meta), and publicly available sources.
3. How we use your information
- To provision, deliver, install, and support the services you order.
- To verify identity, perform fraud prevention, and conduct credit checks.
- To process payments, billing, refunds, and collections.
- To respond to customer-service inquiries, troubleshoot issues, and maintain a record of our communications.
- To improve the Site, our products, and the overall customer experience through analytics and research.
- To send transactional and service-related communications (order confirmations, installation reminders, billing notices, outage alerts).
- With your consent (or as otherwise permitted by law), to send marketing communications about offers, plans, and promotions.
- To measure the performance of our advertising on platforms such as Google Ads and Meta Ads, and to deliver more relevant advertising. See our Advertising Disclosure for details.
- To comply with legal obligations and enforce our agreements.
4. Cookies and similar technologies
We and our service providers use cookies, pixels, web beacons, tags, SDKs, and similar technologies to operate the Site, remember your preferences, analyze traffic, and deliver advertising. Categories of cookies we use include strictly necessary, analytics, functional, and advertising cookies. You can manage cookies through your browser settings or, where required, through the consent mechanism presented on the Site. For more information, see Section 6 of our Advertising Disclosure.
5. How we share information
We share personal information only in the following circumstances:
- Carriers and service partners required to provision and maintain your service.
- Service providers that perform functions on our behalf — hosting, analytics, customer support, fraud prevention, payment processing, marketing, and email/SMS delivery — under contractual confidentiality obligations.
- Advertising platforms such as Google and Meta, for measurement and ad delivery, with personally identifiable identifiers hashed (SHA-256) prior to transmission where required.
- Professional advisors (auditors, attorneys, accountants) under confidentiality.
- Legal and safety — when required by law, subpoena, court order, or to protect the rights, property, or safety of Zenvixnet, our customers, or the public.
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets, with notice as required by law.
We do not sell your personal information for monetary consideration. Certain disclosures to advertising platforms may be considered "sharing" or "cross-context behavioral advertising" under U.S. state privacy laws; you may opt out as described below.
6. Your privacy rights
Depending on where you live, you may have the following rights with respect to your personal information:
- The right to know or access the personal information we hold about you.
- The right to request correction of inaccurate information.
- The right to request deletion of your information, subject to exceptions.
- The right to data portability.
- The right to opt out of the sale or sharing of personal information and of targeted advertising.
- The right to limit use of sensitive personal information.
- The right to non-discrimination for exercising these rights.
To exercise any of these rights, email info@zenvix.com or call (888) 665-3707. We honor browser-based opt-out signals such as the Global Privacy Control (GPC). If we deny your request, you have the right to appeal by replying to our response.
7. Marketing communications
You can opt out of marketing emails at any time using the unsubscribe link in any marketing email. To opt out of SMS marketing, reply STOP to any message. You may continue to receive transactional, service, and account-related communications even after opting out of marketing.
8. Data security
We use industry-standard administrative, technical, and physical safeguards to protect your information, including TLS/SSL encryption in transit, encryption at rest for sensitive fields, role-based access controls, multi-factor authentication for staff, regular security assessments, and continuous monitoring. No method of transmission or storage is 100% secure; however, we work continually to maintain a strong security posture.
9. Data retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations (such as tax, accounting, and consumer-protection record-keeping), resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
10. Children's privacy
Our Site and services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.
11. International users
Zenvixnet operates in the United States. If you access the Site from outside the U.S., you understand that your information will be transferred to and processed in the U.S., which may have data-protection laws different from those of your country.
12. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Material changes will be communicated through a prominent notice on the Site or by direct communication where required by law.
13. Contact us
For privacy-related questions, requests, or complaints:
Email: info@zenvix.com
Phone: (888) 665-3707
Mail: Zenvixnet — Privacy Office, 201 Burton DR, Cadiz, OH 43907